March 2014
National Clothesline
FTC listens. The public will get a chance to
discuss care labeling with the FTC in
Washington, DC, March 28. The FTC is especially
interested in responses to its proposal for a
professionally wetclean care label.
discuss care labeling with the FTC in
Washington, DC, March 28. The FTC is especially
interested in responses to its proposal for a
professionally wetclean care label.
Above and beyond. When the economic
downturn reached its low point, Mark Mills faced
a tough decision: keep trying to bring in new
customers or go above and beyond the
expectations of existing customers.
downturn reached its low point, Mark Mills faced
a tough decision: keep trying to bring in new
customers or go above and beyond the
expectations of existing customers.
Controlling expenses. Solvent consumption and
energy use during drying distillation are two big
expense areas that can be easily controlled.
Bruce Grossman tells how.
energy use during drying distillation are two big
expense areas that can be easily controlled.
Bruce Grossman tells how.
Not quite there. The good, the bad and the ugly,
found by James Peuster in his quest a paperless
manifest.
found by James Peuster in his quest a paperless
manifest.
Comic relief. Don Desrosiers sees some
unbelievable things in drycleaning plants and
shares some of them this month.
unbelievable things in drycleaning plants and
shares some of them this month.
It’s how you use it. Many drycleaners think that
high quality work is solely dependent on the
solvent used. Dan Eisen said that while solvents
are different, excellence and quality are based
on correct usage.
high quality work is solely dependent on the
solvent used. Dan Eisen said that while solvents
are different, excellence and quality are based
on correct usage.
Burn or learn? Unhappy customers are your
greatest source of learning, according to Bill
Gates, but explain that to a CSR who has been
yelled at by an angry customer. Harvey
Gershenson tells how to diffuse those situations.
greatest source of learning, according to Bill
Gates, but explain that to a CSR who has been
yelled at by an angry customer. Harvey
Gershenson tells how to diffuse those situations.
The current issue in its printed format,
including all advertisements, is available as
a pdf download (20MB) here.
including all advertisements, is available as
a pdf download (20MB) here.
Who’s best behind the counter?
Ever wonder what goes on at your counter when you’re not around? It is a mystery unless you
employ a mystery shopper to find out on your behalf. Cleaners who did just that last year
through the Drycleaning and Laundry Institute’s expanded mystery shopper service now have
the answers, and several also garnered awards for best service in several categories. More…
employ a mystery shopper to find out on your behalf. Cleaners who did just that last year
through the Drycleaning and Laundry Institute’s expanded mystery shopper service now have
the answers, and several also garnered awards for best service in several categories. More…
