National Clothesline
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April 2018
National Clothesline
Play, then work. When play ends for
the Philadelphia Eagles, work begins
for the Lattanzio brothers whose job
is to clean and mend the uniforms for
the Super Bowl champions.
Ready for take-off. Rent The
Runway plans to build a 300,000-sq.-
ft. processing facility in Arlington, TX,
that will employ 600 people.
Drycleaning disrupted. What are the
disruptors for the drycleaning
industry, Deborah Rechnitz asks. And
how can you prepare for such
disruption?
Follow up, don’t give up. If you give
up pursuit of a prospect, it’s certain
the prospect will give up on you,
James Peuster says.
Red-headed stepchild. Shirts are
often treated as the red-headed
stepchild of drycleaning, says Don
Desrosiers. This is no way to do
business.
No drips. In a bygone era, a drip was
generally no big deal, but with higher
costs of solvent and energy, they
need to be stopped. Bruce Grossman
tells how.
Employee or contractor? Many small
businesses try to classify individuals
as independent contractors but Frank
Kollman warns that could lead to
trouble.
Clean Show rising. Clean 2017 is
among 50 fastest growing trade
shows, according to Trade Show
Executive magazine.

Complete table of contents
of this issue
here.
View the flipbook version here.
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He’s going cashless at the counter
Many might call it a little crazy.
According to Dublin Cleaners President
Brian Butler, other plant owners with
whom he’s discussed the idea of going
completely cashless have expressed
doubts, to say the least.
“I have talked to other cleaners, also in
nice neighborhoods — not just in lower
socio-economic situations — where they
say they do as much as 25 percent of
sales cash,” he explained. “And that I
can’t even understand because we
weren’t discouraging it. It’s just people
get all the points and miles or rewards…
no change in their pockets, no stopping
at the bank, just hand you a card.” For
the third-generation family-owned
business in Columbus, OH, however, the
numbers for cash transactions just didn’t
add up to being worth all of the effort:
only 1.8 percent of sales were cash.
“Making change orders and balancing
drawers became tedious when maybe
one to two people were paying cash,”
Butler said. “When my administrative
assistant went out on an emergency
medical leave, our bookkeeper and our
customer service manager and even
myself were just trying to help take care
of some of her tasks.
“When you realize she gets 35 deposit
bags a week from six stores and to try to
get all of those in one organized deposit
for the bank — it’s only a couple of grand… three or four thousand dollars across a multi-million dollar
business. I was thinking: ‘She spends half a day or more a week on a few thousand bucks. This is so
stupid.’”
So, he opted to do a test run at some of his locations at the start of this year. Lettering that announced
“Cash-LESS” were placed at the counters and on the front door. He knew it was a risk that he could lose
cash customers, but he also realized he could always repeal the new policy if it caused more problems than
it was worth.    
…More
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