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A complete wetcleaning department
his article is an update of my two previous articles: February 1991 and August 1993 and also my textbook on “Wetcleaning” which is sold by National Clothesline.
Today, most progressive drycleaners have trained their Customer Service Representatives (CSRs) to inspect each garment for stains and care label process recommendations.
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I know that this procedure takes more time with the customer; but the extra time is really not objectionable to the customer, and it does serve to show your dedication to both quality and professionalism. Gone are the days that the garments are thrown down on the counter, and the customer flies out the door — especially with your women customers who want to make sure that their garments are properly handled.
Today, you are no longer a drycleaner, but you are a “textile maintenance and fabric care specialist” who should process garments as prescribed by the manufacturer since to do otherwise could leave you open for damage compensation.
If your CSR does not read the labels at the point of sale, you should ensure that your markers read the labels and separate the garments into two basic groups: Drycleaning and Wetcleaning. Then, the wetcleaning basket is wheeled directly into the wetcleaning department, which should be adjacent to the drycleaning department since there will be some occasions where the two processes will overlap each other.
The three former articles and book describe completely the procedure for classifying the wetcleaning for washing and the procedure for testing for fugitive dyes.
As the three references discuss, the wetcleaning department must be equipped with the right mix of washers, steam-heated dryers, spotting board, two-compartment or three-compartment sinks with hand-brushing table attached, a top-loader washer at the end of the sinks to also serve as an extractor for hand-washed garments.
It is from the preceding paragraph above that this article begins its update. Since then, the steam-heated dryers have been equipped with humidity control devices to ensure that the garments are finally dried with just the right amount of residual moisture.
This also eliminates the obnoxious static electricity and shocks caused from garments that are too dry and conductive in addition to the just the right amount of “hand” for a quality finished garment.
The references also discuss the “wind whip” which was brought back from Cissell in the early 1990s and became very popular within our industry. Upon the death of the innovator who revived it, and the demise of his company which manufactured it (late 1990s), the wind whip is no longer being manufactured.
This piece of equipment allowed all types of garments to be dried under tension, thus making finishing a breeze. Also, the price was under $1,900, which made it a real bargain.
I suggest that you keep an eye out for any equipment ads that may offer a wind whip for sale.
However, since the middle 1990s, several European manufacturers, and now the U.S. manufacturers, have been marketing tensioning-type steam-air form finishers for coats, shirts and blouses as well as tensioning-type pants toppers with clamps to hold tension on the cuffs of the same pants.
Although these two machines cost considerably more money than the former wind whip, they are absolutely essential to prepare a wetcleaned garment for easy pressing in the finishing department.
Note: When using the form finisher, insert the sleeve expanders.
Another important piece of equipment is a temperature-controlled tub for digesting. You must keep in mind that the four essential elements of digesting protein stains are:
1. Keep the garment wet.
2. Keep the garment warm.
3. Keep the bath neutral pH.
4. Give the garment time (at least 30+ minutes).
When I go to my podiatrist, he soaks my feet in a temperature-controlled tub with a built-in aerator. The tub is filled from two water pipes leading down into the tub. I once asked him if that tub was still on the market since it is ideal for soaking and digesting stained garments. He said that it was available from a medical equipment and supply company. I don’t know the cost today, but it is certainly worth exploring.
Since badly stained wetclean garments should be pre-spotted, the spotting board should contain a wet side POG, 5% hydrogen peroxide for colors, sodium perborate or sodium percarbonate for whites other than cotton and polyester, 2% chlorine bleach for white cotton and polyester, 2% sodium bisulfate to decompose the chlorine bleach, 2% sodium hydrosulfite solution for stripping dye from whites, a very diluted solution of titanium sulfate for stripping dye from colors.
If the wetcleaning department also processes laundered shirts, the spotting board should also contain 26 degrees ammonium hydroxide with a little neutral synthetic detergent added and 28% acetic acid with a little neutral synthetic detergent added. These are in addition to the dry side POG with volatile dry solvent and general formula, and amyl acetate with general formula for grass stains.
Don’t forget the soft-bristle brushes for hand brushing garments on the hand-brushing table, the velvet brush for fine weaves as well as velvets (no acetate velvet is ever wetcleaned), the whisk broom and lint brush.
Finally, an electric, temperature-controlled drying cabinet with shelves and racks is essential for drying garments that call for no tumbling or mechanical action. A cabinet of this type is marketed by Iowa Techniques, Inc., (800) 727-1892, Matt Kool.

Note: My spotting video, “The Caplan Method of Stain Removal,” which includes my comprehensive text and handy spotting board reference available in English, Spanish and Korean (video only in Korean) from the Golomb Group, c/o Dennis McCrory, 7664 Plaza Court, Willowbrook, IL 60521, phone (800) 679-5856. A lecture and demonstration are presented similar to my classes over the years at IFI and SDA. This video and text are ideal for training inexperienced spotters as well as a good review for experienced spotters. Digesting with enzymes, bleaching, oxidized oil stains and caramelized sugar stains are discussed and demonstrated. An article on “Removing Spots in the Cleaning Machine” and an article on “How to Increase Production in the Spotting Department” are included in the comprehensive text book.
Also available from the Golomb Group, in English and Spanish, is my video on step-by-step shirt finishing which includes my comprehensive text in loose-leaf form outlining each procedure for single-operator and two-operator cabinet shirt unit using a cabinet sleeve press. Proper forming of the collar using heated collar formers is demonstrated. Each lay is demonstrated for top quality with very little effort by the operators. Attractive detailing and packaging of the hangered shirt, padding, steam pressures and timing are all discussed. A unique wash formula for whiter whites and brighter colors and removal of grease and body oils is included in the loose-leaf text book.
My experience with shirts spans over 55 years with US Army as a principal laundry and dry-cleaning concessionaire at Ft. Meade, MD, where average shirt volume was approximately 10,000 per day. We were constantly “sampled” for excellent quality in both finishing and washing in laundry and drycleaning and in tailoring. We operated our own 40,000-sq.-ft. plant for over 35 years.


Stan Caplan has over 35 years experience in his own high volume dry-cleaning, laundry and tailoring plant and two package plants with adjoining coin-operated laundry and drycleaning. Stan is the former chief instructor at the International Fabricare Institute, the Southwest Drycleaners Association and various other trade association-sponsored schools throughout the US and courses in Canada, Mexico, South Africa, Singapore and Hong Kong. Stan offers consulting, training and engineering services in all areas from customer service area to the boiler room since 1981. His complete system withtotal quality management will produce maximum efficiency, economy and product excellent quality. Stan can be reached at 3601 Clarks Lane, Suite 307, Baltimore, MD 21215-2731, phone/fax (410) 358-0870. His e-mail address is stancap100@aol.com.