News Settlements signal end of litigation  in cleanup cases ‘Make the drycleaner wait’ Washington Times gets the full story Planning for Clean ’05 First stop in Orlando: your hotel Clean ’05 Educational Programs Getting there IFI rebuts negative commentary on perc Environmental awards need nominees IFI seeks nominees for merit awards Restoration specialists convene in March Five new members for CLA board Editorials • Making the worst of a bad situation • Starbucks or Domino’s? Your choice Around the US Midwest March finishing seminars to feature IFI’s Johnson IDLA hosts March 12 spotting class Chicago group to hear Parkers on compliance Midatlantic PDCA plans more member seminars on “Be A Pro” MAC Expo to feature free admission Northeast NCA sets speakers for TexCare in April Anton’s 10th Coats for Kids drive surpasses goal NELA to offer winter, spring programs Southwest CLA offers conferences in Dallas South Zellers to lead 2-day spotting Florida seminars East Coast school adds April classes Biz Builder plans one-day seminar in Orlando West Discount prices for TCATA’s 2005 conference Upcoming CARB class dates set

Columns Al Robson: Discounting the discounters’ claims Stan Caplan: Control and manage your supplies Ray Colucci: Getting the most and the best Don Desrosiers: Take some time to save some time Dan Eisen: Bringing out the best in the best Bill Bishop: Leverage the power of testimonials Frank Kollman: A word to the wise about words Frank Lucenta: Determining detergent concentration Dennis McCrory: Talking to customers about prices John Graham: The problem with short-term thinking People Profile David Edricks: The Impossible Dream Newsmakers Entrepreneur ranks Lapels in Top 50 Teacher’s pension purchases Alliance Johnson continues acquisitions A. O. Smith appoints Anderson Kaeser duo achieves certification Curtis-Toledo ownership transferred Information Central Products & Services Portable stain detector Multi-piece marketing program Stain remover All-in-one detergent Automated laundry counting system Compressor brochure RFID starter kit