Restoration cleaners offer claims
training
The Alliance of
Professional Restoration Drycleaners, a non-profit organization comprised of
restoration drycleaners in the United States, has developed and
is offering a continuing education program to educate insurance
claims professionals on the garment restoration process.
APRD said that an independent survey
showed that insurance companies have not conducted this type of
education at any level. The lack of understanding of one of the
largest portions of a typical homeowner’s claim can lead
to a significant loss of time and dollars, APRD said.
“The knowledge gap creates an
obstacle to effective administration of claims,” said
Mike Lees, executive vice president of APRD. “This void
can make claims more costly for insurance companies,
contractors and homeowners.
“Clothing and soft goods can be the
largest cumulative item in a claim,” Lees said.
“However, fabric restoration training is often
overlooked. By better understanding the garment restoration
process, significant improvements of key customer service
drivers can be achieved.”
The curriculum, which concentrates on
garment restoration, is designed to help adjusters,
contractors, insurance agents and others involved in the claims
process reduce claims costs, increase satisfaction of insureds
and better manage claims leakage.
The curriculum provides a general
overview of restoration drycleaning and details the cost
savings that can be realized through professional fabric
restoration. It also offers information claims professionals
need to know to accurately and cost effectively manage a claim.
APRD is comprised of restoration
drycleaners in major markets throughout the United States. For
locations of APRD members, call (800) 540-APRD
 |