National Clothesline

Though customers are the lifeline of every business, there are times when dealing with difficult ones doesn’t seem worth the hassle. However, just as a plant owner can go to school to improve his or her cleaning skills, so, too, can they work to make their people skills better, and thus, handle difficult customers a little bit easier.

The National Seminars Group will be holding several upcoming programs on the subject in the coming months in the Lone Star state.

The company, which annually provides over 7,000 seminars and conferences in the United States and Canada, has been around for over 20 years, helping more than 10 million professionals become more knowledgeable in their chosen field.

Cleaners who want to improve their people skills can participate in the group’s “Handling Difficult and Demanding Customers: A Communication Course” seminar. One session will take place on Wednesday, July 6 in Austin, Texas at Omni Southpark, 4140 Governor’s Row; another will be held at the Holiday Inn Emerald Beach in Corpus Christi, Texas on Wednesday, August 10.

Both programs will emphasize how to effectively respond to all types of difficult customers through the use of proactive service techniques.

Those who attend will be able to recognize and respond in the right manner to the different behavior patterns and situations of the customer.

Each program will begin with registration at 8:30 a.m. and will run from 9 a.m. until 4 p.m. The cost is $169 per person.

Of course, communicating with customers is only half of the battle. You also have to establish a rapport with your employees.

The secret to being able to do that is to master the details of communication, so National Seminars Group is also offering a program entitled “Strengthening Your People Skills in the Workplace.” It will benefit employees and employers alike.

“Strengthening Your People Skills in the Workplace” is an intensive workshop that provides attendees with a way to gain the essential people skills needed to do some of the following things: influence others to your way of thinking; build immediate rapport with people; handle difficult people more effectively with less stress; gain enthusiasm for your ideas; and deal confidently with conflict confrontation and disagreements.

The seminar is scheduled to take place on Tuesday, July 26 at the Holiday Inn Select located at 11350 LBJ Freeway at Jupiter in Dallas, Texas.

Cleaners in the Houston area can attend another one on Thursday, July 28 at the Marriott West Loop at 1750 W. Loop South.

The same seminar is also planned for Friday, July 29 in El Paso, Texas at the Holiday Inn Sunland Park at 900 Sunland Park Dr.

Each program will run from 9 a.m. until 4 p.m. with registration beginning at 8:30 a.m.The cost to attend is $179 per person.

In addition to those seminars, National Seminar Group also offers programs on a variety of other topics, such as: “Workplace Safety & OSHA Compliance,” “Management & Leadership Skills for First-Time Supervisors & Managers,” and “Time Management & Organization Skills for Professionals,” among others.

For more information on any upcoming seminars from National Seminars Group, visit the company’s web site at www.nationalseminarstraining.com or call (800) 258-7246.