Customer service seminars in Baton Rouge,
Little Rock
With the aid of IFI Instructor Lorraine Muir, the Southwest
Drycleaners Association will
be presenting two customer service seminars in the near future.
The first one will be held on Saturday,
Sept. 17 in Baton Rouge, LA; another will be held in Little
Rock, AR, on Saturday, Oct. 8.
The Baton Rouge seminar will be held from
9 a.m. until 4 p.m. at the AmeriSuites Hotel located at 6080
Bluebonnet.
The seminar is well-suited for cleaners
who are tired of angry or dissatisfied customers blaming them
for problems that were not a by-product of the cleaning
process, but instead, should have been caught initially at the
front counter and properly explained.
Muir will help cleaners improve their
plant’s customer service by offering techniques that will
help them improve their quality of service, customer retention
and satisfaction.
Topics to be covered will include:
behaviors that drive customers away; building trust, integrity
and value; points you should remember when working with your
customer; telephone skills; identifying garments with
particular problems; and working with challenging customers.
Fees for the class are: $99 for IFI/SDA
members and $89 for each additional member. Non-members must
pay $129 each in order to attend.
The cost includes lunch and materials.
To register, call (800) 638-2627, ext.
1603 or fill out an application available online at
www.sda-dryclean.com and mail it to: IFI Education Dept., 14700
Sweitzer Lane, Laurel, MD 20707.
For directions on how to get to the Baton
Rouge seminar, call (225) 769-4400.
More details on the customer service
seminar in Little Rock on October 8 will be available soon.
Royaltone sets leather class schedule
Drycleaners who would like to brush up on
their leather and suede cleaning skills will have several
opportunities in the coming months at the Royaltone Leather
Cleaning Academy in Tulsa, OK.
Instructor Frank Lucenta and his staff
are proven experts in every aspect of handling and processing
suedes, leathers, furs, trims and fabrics.
Upcoming class dates include: Sept.
15-16, 2004, and Feb 2-3, and May 11-12 2006.
The two-day courses begin at 8:30 a.m.
and run until 3:30 p.m., including classroom sessions and
hands-on training in a plant environment.
Some of the specific topics discussed are:
characteristics of suedes and leathers; identification of
skins; acceptance techniques made easy; invoice ticket
preparation; spotting techniques for drycleaning; drycleaning
machine configuration; pressing and forming; wetcleaning
methods; spraying suedes, neutrals and dyes; restoring luster
and color; and water repelling and sizing.
Those who conclude both days of sessions
at the Royaltone Academy will be awarded a diploma upon
graduation.
Cost for the program is $400 per attendee
with discounts available for early enrollment and multiple
attendees.
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