RMFA plans seminars on accepting leather
cleaning
Cleaners who work closely with their
leather care professional and take time to educate their
counter staff and customers will find that leather cleaning can
be a highly profitable, big ticket item for their plant.
For those in the industry interested in
accomplishing such a feat, the Rocky Mountain
Fabricare Association will
be hosting two upcoming customer service seminars on
“Understanding Leather.”
The first one is set to take place on
Thursday, Sept. 29 at Mendenhall Equipment at 880 W. 100 N. in
Salt Lake City, Utah. It will run from 7 to 8:30 p.m.
Instructors Richard Reese of LeatherCare
in Salt Lake City and Jim Orlin of Front Range LeatherCare in
Denver will discuss leather acceptance procedures at length,
helping salespeople better understand things such as leather
garment construction, cleaning methods, and how to explain
leather cleaning to the customer.
“These seminars will provide basic
information in the simplest language possible,” Reese
said. “The seminars will not cover the actual cleaning
procedures. The focus will be on imparting information to your
counter personnel which will enable them to understand what to
expect and not expect from leather cleaning and
processing.”
Knowing customer expectations and having
an awareness of the cleaning process is a key to making
satisfying customers.
Enrollment for the course costs $20 for
the first two members from the same plant and only $10 for each
additional member plant attendee after that. Non-members must
pay $25 each.
The same seminar will be repeated on
Thursday, Oct. 27 at the Holiday Inn Denver Central located at
4849 Bannock St.
ODCA makes plans for October convention
The Oregon
Dry Cleaners Association has
updated information on its annual convention, set for Oct. 7-9
at the Hallmark Resort, 744 SW Elizabeth St. in Newport, OR.
On Friday, the association will
allot time from 4 to 6 p.m. for vendor set-up of the tabletop
displays. Also that evening, ODCA will have a President’s
Reception in the vendor room from 7 to 9 p.m. featuring beer
and wine with a taco bar.
On Saturday, breakfast will be from 7 to
8:30 a.m. before the three-hour morning educational sessions.
ODCA will announce its speakers soon.
Following a buffet lunch in the vendor
room from 11:30 a.m. to 1:30 p.m. on Saturday, the association
will present three more hours of sessions in the afternoon.
In the evening, attendees can enjoy
“no host” cocktails from 6 to 7 p.m. and dinner
from 7 to 9 p.m. where the Tom Mosher Award will be presented
and door prizes will be given.
Sunday morning will feature a continental
breakfast at 8 a.m., a general membership meeting at 9 a.m. and
a board meeting at 10 a.m.
Member registration for all events costs
$125 prior to Oct. 1 and $135 after that. Non-members must pay
$350 before Oct. 1 and $360 afterward.
Hotel reservations range from $79 to $99
nightly, depending on accommodations. To make reservations,
call (888) 448-4449 and mention the convention.
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