SDA to teach basic and advanced stain
removal l
Those new to the drycleaning industry
would be wise to learn basic stain removal skills, but even
older veterans may stand to learn a new trick or two on the
spotting board, as well.
The Southwest
Drycleaners Association will
be offering classes aimed to help each and every type of
cleaner this November.
Both basic and advanced courses will be
held at the association’s school, located in the
International Textile Center at Texas Tech University in
Lubbock.
The first course (#05-3) will meet from 8:
30 a.m. to 4:30 p.m. on Monday and Tuesday, Nov. 14 and 15, and
from 8:30 to 11:30 a.m. on Wednesday, Nov. 16.
Instructor Jane Zellers will advise
cleaners on basic proper stain removal techniques. Students
will learn how dyes, pigments, prints and finishes are all
vital concerns to the cleaning process, as well as understand
the proper use of stain removal tools on a daily basis.
Those who attend will be able to
recognize terms such as wetside, dryside, alkaline and acid.
The 2 1Ž2 day course will divide class time between a lecture
format, demonstrations and hands-on work.
Tuition is $315 for SDA members and $385
for other members. Everybody else pays $450 each. A box lunch
for each full day of class is included with the cost.
Those who complete that course will be
perfectly suited to take the advanced stain removal class from
Nov. 16-18.
The class will meet from 1 to 4:30 p.m.
on Wednesday, from 8:30 a.m. to 4:30 p.m. on Thursday, and from
8:30 to 11:30 a.m. on Friday.
The two day course will focus on more
advanced stain removal techniques and attendees will gain a
better understanding of fiber content, weaves, garment
construction and how to test fiber content by burn testing.
Zellers will also provide hands-on
training on the use of bleaches, digesters and KOH.
The cost is $305 for SDA members, $370
for other members, and $435 for non-members.
There is a maximin limit of 24 students
per class, so cleaners planning on attending should register
early by calling (210) 826-4684.
Also on SDA’s upcoming schedule is
a seminar on customer service to be taught by IFI Instructor
Lorraine Muir.
It will be held from 9 a.m. until 4 p.m.
in Little Rock, AR, on Saturday, Oct. 8.
The seminar is designed to help cleaners
who are frustrated by angry or dissatisfied customers who blame
them for problems that were not a by-product of the cleaning
process, but rather, should have been noticed initially at the
front counter and properly explained.
Muir will outline some proven customer
service techniques that will help cleaners improve their
overall quality of service, leading to better customer
retention and satisfaction.
Some of the topics to be covered during
the seminar include: behaviors that drive customers away;
building trust, integrity and value; points you should remember
when working with your customer; telephone skills; identifying
garments with particular problems; and working with challenging
customers.
The cost of the class is $99 per IFI/SDA
member and $89 for each additional member from the same plant.
Non-members must pay $129 each. The cost includes lunch and all
materials.
For more information or to register, call
(800) 638-2627, ext. 1603.
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