News & Views Stan Caplan: A life of service to cleaners and his country California Air Board wants complete perc phase-out Companies appeal contamination suit Rewards come to cleaners from Award of Excellence Exhibit sales underway for Clean ’07 in Vegas TCATA honors long-time members Obituaries Carl Gardner, sales rep for Laidlaw Dennis Weber, CEO of Irving Weber Associates Around the US Midwest WFI heads to Wisconsin Dells for fall conference Zellers to lead Notre Dame seminars Sanitone names speaker, lists topics for seminar MidAtlantic PDCA adds to expert lineup for Atlantic City trade show Northeast Well-dressed man stabs “lucky” NY cleaner in robbery NCA updates July, August class schedule Southwest Allbrooks to teach IFI/SDA customer service seminar Royaltone hosts leather cleaning course in Tulsa South SEFA expects more than 100 exhibitors in Savannah West CCA announces speakers, itinerary for Fabricare 2006

Editorials • Lessons learned from the master • Old rules apply to new tools Columns Frank Kollman: Dealing with a no-match SSN letter Don Desrosiers: Pressing defects: causes and fixes Ray Colucci: Are you a free storage service? Dan Eisen: Removing, not masking, odors Bill Bishop: Five ways to pump up your sales Dennis McCrory: Let your advocates spread the word Frank Lucenta: Mending tears in leathers and suedes John Graham: When the medium loses the message Profile Bruce Gershon: Pointing Ahead Newsmakers CRDN reaches for new heights Suede Products buys Kirk’s Suede-Life Batey retires from Methods for Management Perry joins Leonard Alliance Laundry announces purchases Information Central Smoke odor removal New features in drycleaning software Web site to aid in equipment financing Ready-made customer service letters Equipment needs analysis Wetcleaning kit New drycleaning solvent One step fur cleaner Double legger press with built-in vacuum Laundry cart