National Clothesline

The International Fabricare Institute and the Southwest Drycleaners Association will be working in conjunction to present a seminar on “The Basics of Customer Service” on Thursday, July 20, in Arlington, Texas.

The event will be held from 7 to 9 p.m. at La Quinta Conference Center, located at 825 N. Watson Rd.

Teaching the class will be Chris Allsbrooks, who will bring with her 14 years of experience as a garment analyst at IFI’s International Textile Analysis Laboratory. In that time, she has appeared on several local news channels, the BBC, and various national television broadcasts, including ABC’s “Good Morning America.”

Allsbrooks frequently speaks at various educational seminars and conferences for the industry, including the Clean Show. She has a bachelor’s degree in fashion merchandising and textile marketing.

During her seminar, she will help attendees learn what their customers want and expect, as well as how to develop effective strategies to deal with the public in order to build customer loyalty for life.

The seminar is not simply for counter personnel; everyone in a cleaning facility can produce a better produce if they know what their customers need and expect from them.

Those interested in attending should sign up prior to the July 7 deadline.

The cost is $35 for members; however, the cost goes down to $25 each for three or more attendees from the same member plant.

Non-members must pay $40.

To register for the event, call (800) 638-2627. For directions on how to get to La Quinta Conference Center, call (817) 828-9031.

The Royaltone Leather Cleaning Academy will host a leather cleaning course at its Royal Cleaners Suedemate leather cleaning plant in Tulsa, OK.

The class will be on Thursday and Friday, Sept. 14 and 15.

Students will meet for morning sessions from 8:30 to 11 a.m., followed by an hour break for lunch. Afternoon sessions will run from noon to 4:30 p.m.

Those who attend will learn how to safely, easily and profitably spot, wetclean, dryclean, press and refinish suedes, leathers and furs.

The course mixes classroom instruction and in-plant hands-on training provided by Frank Lucenta, Tom Lucenta, and the rest of the Royaltone staff.

Students are encouraged to bring along two suede or leather garments to work on during class.

Cost to attend the two-day program is $400 per person.

Those who sign up will receive a complete instruction manual written by course instructor, Frank Lucenta, which is available in both English and Korean.

Once students complete the program, they will be presented with a course completion certificate. After-training support is provided through a free hotline at (800) 331-5506.

For more information, call (918) 622-6677 or (800) 331-5506.