SEFA enlists Allsbrooks to lead customer service seminars
When customers pick up or drop off clothes at your cleaning plant, the customer
service representative is often the first and last person they see.
That transaction is often what people judge a cleaners by. Great customer
service can instill loyalty in a customer, but a poor experience may mean that
customer never walks through your front door again.
So much of a plant’s success depends on the skills of the front counter personnel, so it is never a
bad idea to offer your employees a
“tune up”. Fortunately, the South Eastern Fabricare Association will be hosting three seminars on the topic in July.
The association has tapped IFI Garment Analyst Chris Allsbrooks as its speaker — an appropriate choice since Allsbrooks’ own sunny disposition and wealth of knowledge has created several loyal
attendees at her speaking engagements.
Like a good customer service representative, she knows how to keep attendees
coming back to her seminars time and time again.
She will discuss a variety of customer service-related topics, including the
behaviors that drive customers away and how to improve communications skills.
Customer expectations, identifying potential cleaning problems and how to work
with challenging or cranky customers will also be on the agenda.
The seminar is ideally suited for owners, managers, customers service
representatives and assembly and inspection personnel.
The first seminar is scheduled to take place on Tuesday, July 17 in
Jacksonville, FL. It will be at the Holiday Inn at 9150 Baymeadows Rd. For more
information, call (904) 737-1700.
The next day, Allsbrooks will head to a Holiday Inn in Altamonte located at
Orlando North 20 W SR 436. Details of that seminar can be obtained by calling
(407) 862-4455.
The last outing will be on Thursday, July 19 in Ft. Lauderdale. It will be held
at the Lago Mar Resort and Club at 1700 South Ocean Lane. Call (954) 523-6511
for details.
All three seminars will take place from 7 to 9 p.m. The registration cost to
attend is only $10 for SEFA/IFI members.
Sign up by phone at (877) 707-7332 or by fax at (912) 355-3155. Cleaners can
also sign up online by visiting SEFA
’s web site at www.sefa.org.
Leadership seminar set in Orlando
Most plant owners and managers would like to know the secret of getting their
employees more motivated and inspired, and thus, more productive.
On Friday, July 13, the National Seminars Group will host a program on “How to Be a More Effective Leader,” designed to help employers and managers develop successful strategies to make
their staff work better as a team.
The one-day program will run from 9 a.m. until 4 p.m. at the Holiday Inn
Sunspree Resort. Registration begins at 8:30 a.m.
The hotel is located at 13351 State Rd. 535 in Orlando, FL.
Registration is $199 per attendee.
For more information, go to www.nationalseminarstraining.com, and click on “Florida” under that state search engine for a list of all upcoming seminars in the
state.
