News & Views • This customer was impossible to satsify  • Dawson receives top TCATA honor • 5 tons for a good cause • CO2 plants open for visits in MN, CA • Missed Clean? Here are more chances • Industry growth highlights Texcare Asia • CLA offers results of customer survey • Obituaries David P. Talone Brian Melnick Around the US Midwest Accolades for Zengeler on 150th Zellers leads seminars at Notre Dame WFI sets lineup for fall convention Schmitt, Swink to lead ‘Spot Right’ sessions in Michigan MidAtlantic DLI plans courses on stain removal, cleaning this Fall CPDA hosts Carl Gardner golf tourney Northeast NCA expects good things at TexCare NCA raffle offers chance for $25,000 Southwest Texas plant takes on big cleaning challenge South Korean association planning trade show in Atlanta 2-day show at Tri-State this month West Oregon association readies fall convention

Editorials • How to keep people out of your store • For those who just can’t get enough Columns James Peuster: Your choice: organize or agonize Frank Kollman: New rules on no-match SSA letters Don Desrosiers: Conquer the fear of raising pricesa Dan Eisen: Reducing bleaches for restoration Ray Colucci: Who’s watching the store? Harvey Gershenson: Doing business or building one? Bill Bishop: Simple tips to ‘hook’ more customers Dennis McCrory:The best ROI in advertising Frank Lucenta: The water-leather relationship John Graham: Get your arms around marketing Allan Katz: Nine lives for customer loyalty Profile Milt Chortkoff: Open All the Time Newsmakers Davis Imperial named Chicago’s best Tern joins Pariser CRDN promotes Bingham, Grott Evans enhances inventory control NCA workers’ comp program pays dividends CLA recognizes leaders Information Central One shot powdered detergent Collar shaper Versatile finishing unit DVD on leather cleaning Preservation kits