News & Views • First Solvair system hits the street • Lawsuit leads cleaners to give up store • U. S. Dry Cleaning sets sites on creating chain • CO2 showcase slated for Santa Monica • IDC: Dealing with problems, finding ways to grow • NCA Brainstorm to hit Mexico • Obituary Robert Hale, Haiges sales representative Around the US Midwest MCA hopes to combat winter cold with blanket drive UniMac hosts on-premise laundry class MidAtlantic PDCA enlists Allsbrooks to head two October seminars DLI offering introductory, advanced courses Northeast TexCare headlines NCA’s Fall events Southwest SDA to host ITC spotting courses with Jane Zellers South NCALC gives, receives environmental awards Haralson to lead NCALC finishing class KFA offering Oct. seminar on wetcleaning West ODCA set for educational weekend in Wild Springs

Editorials • Who are these organic cleaners? • Drycleaning at home… isn’t Columns James Peuster: The ultimate marketing piece Frank Kollman: Arbitration: Quick, but dangerous Don Desrosiers: Small savings that cost too much Dan Eisen: Reducing bleaches for restoration Ray Colucci: Who is cleaning all those carpets? Harvey Gershenson: CSRs: The faces of your company Bill Bishop: Do-it-yourself marketing toolbox Dennis McCrory:Why you should let them eat cake Frank Lucenta: Five ways to handle suede and leather Profile Brian Olson: A Liability No More Newsmakers Dolitsky rejoins Wascomat Felgar retires after 65 years with Zengeler Wascomat dealers plan open houses Imparts buys parts inventory of Marvel Information Central Re-designed pressing equipment CSR training DVD Utility savings program, demographic reports Suede and leather renewal Cordless cart mover