News & Views Clean air lawsuit ready to move Add cleaning plants to list of things found on eBay Your Customers: the ultimate competitive advantage More than 18,000 served ABC cleaners tour Hugo Boss plant Quality Cleaning Council tries Ipura Around the US Midwest ISFA retools web site with new look, features Two leather, suede classes in Joliet, IL MidAtlantic MAC plans pair of free educational meetings in MD, DC Northeast NEFA plans Fall Fest in Hyannis Draperies, certification on NCA slate Southwest Golomb Group offers route seminar Stain removal classes, trade show on SDA slate South Industry events offer chances to escape midwinter blahs West Gershenson to lead two route seminars for CCA Bookkeeping,maintenance for WSDLA

Editorials • An umbrella for a rainy day • The customer is king… er, defendant Columns James Peuster: Is your software right for routes? Frank Kollman: Unions, NLRB and your business Don Desrosiers: What happened to that cash cow? Dan Eisen: Testing products for best results Ray Colucci: Make money with a motion study Harvey Gershenson: The CSR’s first day on the job Bill Bishop: The power of a steady drip Dennis McCrory: Everybody wants to feel special Frank Lucenta: Know your suedes and leathers Profile Steve Yudelson: The Singing Drycleaner Newsmakers Sankosha reps gather at US headquarters Prestige, Tokyo firm in agreememnt Wedding gown specialists see preservation armoire TCATA awards two scholarships Dryclean USA reports record revenues CCG adds two new members Information Central Energy efficient washer-extractors Design enhancements for double buck Holiday lint rollers Anti-moth treatment Pre-spotter for silk, rayon