News & Views Siloxanes facing test in Canada Improving outlook in Europe One cup of water, one load of laundry? New clean-air rules kick in July 28 One drycleaning chain grows, another shrinks SCRD reports on clean-up progress in state programs Coin launderers to gather in Chicago for CLA conference LCI group tours St. John Knits Around the US Midwest MILD convention focuses on efficiency NCA hosts seminar on brand, route development MidAtlantic PDCA announces speakers, topics for Atlantic City Expo Drycleaning courses, webinars at DLI CRDN plans 6th annual convention Northeast Summer classes, Webinars planned by NCA NEFA plans Fall Fest in Hyannis this October Southwest New SDA president extols benefits of membership Royaltone plans leather cleaning courses in Tulsa South For Savannah show, SEFA plans a bit of everything West CCA lists speakers for Fabricare ’08 Golomb Group plans August route seminar Childers discusses drycleaning in British Columbia

Editorials • They keep business humming • What have you done for them lately? Columns James Peuster: First, get out of your own way Frank Kollman: Elections and the labor law outlook Don Desrosiers: Get both quality and production Dan Eisen: Proper handling of microfibers Ray Colucci: What’s stopping you from starting? Harvey Gershenson: Making your vision into a reality Bill Bishop: Why your image is everything Dennis McCrory: Why “satisfied” customers leave Frank Lucenta: Identify and handle surface dyes John Graham: Customers will never be the same Profile Gary McCracken: The Leading Edge Newsmakers ABC goes bicoastal “How It’s Made” at Fulton Mt. Hood Cleaners honored by CRDN Three Wasco dealers plan July events Forenta service school Information Central Fifth revision of drycleaning textbook Spray-on water repellent Drop-in solvent replacement for perc Automatic phone messaging Spin filter cleaner