News & Views EPA hears critics of perc draft CCA exhibition draws smaller but enthusiastic crowd Back to court for cleanersin $54 million pants case Sankosha looks ahead while marking 30th anniversary Around the US Midwest P&G launches Tide into KC drycleaning market MidAtlantic Look toward the future at Atlantic City Expo Northeast NCA closes out 2008 with several classes at NY school Southwest Zellers leads basic, advanced stain removal in Lubbock South SC clerk survives after being shot in the head by robber West Gershenson to lead CCA seminars on route service

Editorials • Rising with the tide or washing away? • Want a bail out? Here’s a bucket Columns James Peuster: Top ten tips for face-to-face sales Frank Kollman: Dealing with issues you can handle Don Desrosiers: More pressing defects and cures Dan Eisen: Understanding spotting chemicals Ray Colucci: Taking lemons, making lemonade Harvey Gershenson: What changes have you made? Bill Bishop: Lessons learned from the Olympics Dennis McCrory: A marketing plan in five easy steps Frank Lucenta: Cleaning cloth-trimmed leather Profile Eric DuBuisson: High and Low Notes Newsmakers Weiss joins FRSTeam Natural Cleaners gets venture capital Diamond Chemical adds two to staff Information Central Reusable garment bags Office door hanger Small business development assistance Training for the trainer Three-product laundry flush system Restore suede and leather