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October 2009 Table of Contents
News & Views
• Giving credit and correcting the record
• Who are you trying to make happy?
Profile
Trudy Adams: Whatever It Takes
Around the US
NCA ready to roll with Texcare show
NEFA plans Fall Fest conference
Albano Cleaners is next stop for MAC plant tours
Harris Supply helps troops with pillows
SDA offers early discounts for 2010 show

Columns
James Peuster: Do you know your competition?
Frank Kollman: After health care, the floodgates open
Don Desrosiers: What else was new at Clean ’09?
Ray Colucci: Keeping an eye on things for yous
Dan Eisen: Handling chemicals for safety
Harvey Gershenson: What kind of insurance for you?
Bill Bishop: Know Internet marketing basics
Dennis McCrory: Improving customers’ experiences
Frank Lucenta: Rinsing for prefinish conditioning

Foster-Stephens acquire Treasure Chest line
Vollmer gains all share of MFMI
German company acquires all Böwe shares
Conant answers wedding questions

Dual method drycleaning machine
Steam air bag sleever
Large capacity boilers available in U.S.
Brochure on Rope Ties
Media kit for laundry system
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National Clothesline
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