News & Views Retiring perc: A tale of two states Third time is no charm at Regal Cleaners NCA offers hot topics, warm weather Obituary: Lou Kobus CLA marking 50th anniversary with logo contest DLI, affiliates discuss partnership Around the US Northeast NCA adds courses, plans 2010 webinar schedule Sanitone licensees to meet in Boston Midatlantic Deadline near for PA Small Business Advantage grants Midwest Minnesota cleaner earns environmental award South Maintenance, shirt laundry seminars planned by SEFA Expansion for King Fine in Louisiana Southwest SDA making plans for show in Arlington Leather cleaning class at Royaltone West Hesperian receives 2nd award for environmental work CCA planning trade show, 2010 seminarsp

Profile Gina Cosper: A Big Presence Editorials • New ways to achieve marketing goals • Expect the unexpected Columns James Peuster: How to make 2010 your best year Frank Kollman: Dealing with an OSHA inspection Don Desrosiers: How cutting labor increased costs Dan Eisen: Identify, prevent garment problems Harvey Gershenson: Making changes to drive sales up Bill Bishop: The story of five frogs on a log Dennis McCrory: Anatomy of a marketing plan Frank Lucenta: Cleaning leather like cloth Newsmakers Zellers, Mannis form new consulting company Christopher White to be new ABC executive director Cleaver-Brooks names first drycleaning distributor Jean brings DLI certification to new drycleaning operation Information Central DVD and on-line stain removal training Silk and rayon prespotter Oil and grease pre-spotter