News Hanger imports hit with another tariff IDC report: Zero tolerance for customer attrition Letters to the Editor • Perc makers committed to drycleaning • DLI committed to choices for cleaners DLI raises hanger recycling goal, launches media campaign Around the U.S. Northeast NEFA has help on TURA compliance Certification, drycleaning classes at NCA Midwest MILD and WFI schedule upcoming conventions MCA installs 2012 officers and board directors MidAtlantic Two drycleaning courses offered by DLI in July West Exhibits, full slate of seminars  in Long Beach

Editorials • When intelligent people disagree • Meeting customer expectations Profile Thomas Joseph: A restless passion Columns Don Desrosiers: An up close look at a distant place Dan Eisen: Lubrication and mechanical action Harvey Gershenson: Are you the lead dog? Frank Kollman: Basics of unemployment insurance James Peuster: How to estimate job performance Deborah Rechnitz: Fear of failure can defeat success Neil Schroeder: Getting your social media in gear Information Central Sign-making kit New line of washer-extractors Enhanced dryer controls