News Environmental claims in spotlight Secrets shared in Cancun by five-star brainstormers Obituaries: Jim Fitzgerald and Norvin Pellerin Around the U.S. Northeast Best Cleaners again aids Coats for Connecticut NCA offerings include CSR training and stain removal Midatlantic Lunch at the “spa” MAC elects president, new officers at annual meeting South Zellers, Blake to lead seminars for SEFA Gulf States hosts March open house Midwest WFI to explore how to keep business up in down economy Tide opens new location in St. Louis Southwest SDA, Fabriclean program to help cleaners build sales Five Star helps job-seekers get back to work West Denver summit will showcase alternatives for drycleaners

Editorials • Finding the answer that’s best for you • Coming clean about being green Profile Wayne Wudyka: Turning it inside out Columns James Peuster: Who to fire, who to hire for a route Don Desrosiers: The folly of too many inspectors Dan Eisen:Use of potassium permanganate Harvey Gershenson: Good questions from an outsider Frank Kollman: Is it romance or harassment? Neil Schroeder: Focus on your best prospects Newsmakers Tuchman group meets in LA Spector puts solar power to work in manufacturing Zengeler collects 2,300 coats for vets Union promotes Rathbun to service tech Super Laundry acquires RAF Equipment CLA elects new board members Information Central New products for the spotting board Numbered poly bags for accurate count