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National Clothesline November 2009 Table of Contents
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News
Bob Fogelsanger & Monika Manter: Know your customers
Around the U.S. 
NCA sets four classes next month
NEFA plans June event at Fenway
Classes in Florida, Georgia begin busy year for SEFA
DLI’s first 2018 courses start next month
MAC, PDCA plan board meetings
WFI planning baseball, golf outings for 2018
Educational programs set for Cleaners Showcase
• Retain employees by training them
• Making a good first impression
Obituaries
He made going to the drycleaners fun
Drycleaner and philanthropist
Former DLI president
Cleaners Sales & Equipment
Columns
James Peuster: Your best investment is your staff
Don Desrosiers: Evaluating the quality of your shirts
Bruce Grossman: Keeping compressed air clean
Frank Kollman: Evolving rules on sexual harassment
Dan Eisen: Dealing with problems of lost finish
Larger capacity mister for multiple machines
Wetcleaning machine with 80-lb. capacity
Graham joins Leonard Automatics
Gurtler purchases Metro-Chem
White Conveyors names Davis VP of Sales
New CEO for Zips
Lapels introduces drop-off service