Some of you are going to think what I am about to mention about marketing are
but, unfortunately, they are not.
If you’ve decided brick-and-mortar
retailing is where you want to invest your
time, energy and money and expect
people to walk through your doors,
launch a website!
When someone who just moved into
your neighborhood Googles for a local
cleaners, no website, no new customer.
When someone upset with their current
cleaners is looking for a new one, same result. Yes, websites cost money, but
they are a wise
investment, so just do it!
Your website doesn’t have to be fancy but it needs to have basic information, like your
address, phone number, hours and services offered.
A nice photo of your storefront with signage (you have a really visible sign,
right?) would be a
good way to show people what to look for.
Don’t have a website designer? Call your local Chamber of Commerce for great
If you have a website, make sure all links work. Also, do your links to Facebook
Instagram actually go to your Facebook and Instagram pages? Make sure because if
claimed your Facebook page, for instance, potential customers may be hijacked to
competitor’s website! It happens!
Have someone you know navigate your site, open all the pages, call the phone
If you put an email connection or post your e-mail address on your website,
e-mails on a daily basis then — here’s a crazy idea — respond to them! All of them!
Bitch ’n moan or high praise, if someone takes the time to reach out to you, especially
website email, have the courtesy to respond. If you don’t care to respond, they won’t care to
give you their business.
Let me emphasize “daily basis.” Once you have a web presence, dealing with emails and social
media must be done in a timely manner or else you’ll be buried.
You need a “point person” on your management team who is there every day and knows your
business inside and out.
Even if you hire an outside company to manage your social media, they still need
contact every day you are open when issues arise. This is now a vital part of
customer care and
relationship marketing and you can’t farm it out.
Do you enjoy posting on Instagram? Love feeding Facebook? If so, please have a
Once you start, if you don’t continue posting on a regular basis you’re going to fritter away all
the brand impressions you’re creating!
Know what services you want to promote every week or so and it helps to check a
promotional calendar to see if there are any advantageous tie-ins coming up.
By the way, don’t have your kids and/or neighbors do this unless they’re actually professionals
because 1) they are not reliable, and 2) you don’t want to mess with your brand identity.
If you like email marketing, hopefully you’re using it as another layer of marketing and not in
lieu of other promotions because it’s cheap. If it’s the latter, don’t inundate your customers
constantly unless you want to be relegated to their spam folder.
My rule of thumb is that there must always be something “relevant” and “valuable” in an e-
mail since you are taking someone’s valuable time to open it… they’ll get upset pretty quickly if
the information isn’t pertinent and there’s no reward.
Also, most people I know don’t open promotional e-mails immediately, so time-sensitive e-
mails easily slide down the timeline.
If you think direct mail is dead, you are dead wrong… people still love getting mail with their
name on it, especially when it’s from someone they know with something likely valuable
Think about this: do you think someone receiving an envelope the shape of a
during their birthday month is going to throw it out without opening?
Of course not! That’s why this isn’t the first article I’ve mentioned adding birthday loyalty
programs to your marketing plan.
So, here’s one of my biggest peeves: expecting one ad, e-mail blast or promotional
to turn a business around. There is typically a lengthy time span between
attention and then getting them to do something, time when they may be driving
location, seeing some posts on social media, and perhaps seeing your business
name pop up on
Sure, one promotion may precipitate a visit if it shows up at the perfect time
with an offer
they can’t refuse, but most likely, it will take several “hits” before someone says, “Hey, I need
to check this place out!”
If none of this applies to your business, great! And, if you actually did send
out a promotion
that turned your business around, please send it to me because “one can never learn less about
anything, one can only learn more.”