FTC listens. The public will get a chance to discuss care labeling with the FTC in Washington, DC, March 28. The FTC is especially interested in responses to its proposal for a professionally wetclean care label.
Above and beyond. When the economic downturn reached its low point, Mark Mills faced a tough decision: keep trying to bring in new customers or go above and beyond the expectations of existing customers.
Controlling expenses. Solvent consumption and energy use during drying distillation are two big expense areas that can be easily controlled. Bruce Grossman tells how.
Not quite there. The good, the bad and the ugly, found by James Peuster in his quest a paperless manifest.
Comic relief. Don Desrosiers sees some unbelievable things in drycleaning plants and shares some of them this month.
It’s how you use it. Many drycleaners think that high quality work is solely dependent on the solvent used. Dan Eisen said that while solvents are different, excellence and quality are based on correct usage.
Burn or learn? Unhappy customers are your greatest source of learning, according to Bill Gates, but explain that to a CSR who has been yelled at by an angry customer. Harvey Gershenson tells how to diffuse those situations.
The complete table of contents of this issue is available here.
The current issue in its printed format, including all advertisements, is available as a pdf download (20MB) here.
Who’s best behind the counter?
Ever wonder what goes on at your counter when you’re not around? It is a mystery unless you employ a mystery shopper to find out on your behalf. Cleaners who did just that
last year through the Drycleaning and Laundry Institute’s expanded mystery shopper service now have the answers, and several also garnered awards for best service in several