Thirteen countries were represented by 275 people who gathered in Osaka, Japan,
International Drycleaners Congress convention last month.
The two-day conference included educational seminars, plants visits and social
gave participants time to get to know each other and exchange ideas.
Representatives of the Japanese drycleaning industry addressed the conference on
day, explaining how the industry there has managed to remain successful with a
increase in demand despite economic problems, declining participation and
Japanese firms tend to operate with large central plants and many drop stores.
Shuhei Numazaki of UGO Corp. told how his company has grown since its founding
in 1983 with
annual sales of $1 million to its current $29 million by operating 159 shops
under two different
brands — Cleaning Senka with 140 operating shops and MIXMAX with 19 operating locations.
A company’s growth happens in conjunction with the personal growth of each employee, he
believes, and his personal goal is to train employees to provide exceptional
service so they in
turn will be appreciated by customers.
The concept in Japan is that a drycleaning shop should be fun to visit. More…